Questions we get every week

Orders placed before 1:00pm Central on a business day are packed the same afternoon. Everything else goes out the next business day. Most domestic orders arrive within 2 to 5 days.

Flat $6.50 for US orders under $45, and free over $45. Trade orders over 25 lb are quoted individually because freight class changes.

Not currently. We ship to all 50 states, Washington DC and Puerto Rico. We hope to add Canada in 2027.

No minimum for retail customers. Wholesale accounts open with a $150 first order and a 5 lb minimum per item.

Ground products are typically milled within 14 days of shipping, and never more than 60. The mill date is printed on every label so you don't have to take our word for it.

The first three characters are the spice, the next four are the mill date, and the last block is the incoming lot. Send us the whole code and we can tell you the grower, the harvest and the test results.

Some lots are certified organic and are marked as such on the product sheet with the certificate number. Others come from small growers who farm without synthetic inputs but cannot afford certification. We never imply certification we don't hold.

No fillers, ever. The only anti-caking agent we use is silicon dioxide in our two salt-based blends, and it is declared on the label.

Usually. Send us a sample and your target cost and we will work up two or three trial formulas. Development is free above 10 lb; below that we charge a $75 bench fee that is credited against your first order.

If a product is damaged, wrong or not what you expected, tell us within 30 days and we will replace it or refund it. Food safety means we cannot resell returned spice, so in most cases we won't ask you to send it back.

Yes, with tiered pricing from 5 lb, 25 lb and 100 lb per item. Net-30 terms are available after three settled orders. Email us for the current trade sheet.

Yes. We hold an Arkansas food manufacturing licence, are registered with the FDA as a food facility, and operate under a written HACCP-based food safety plan with documented sanitation and allergen controls.

By arrangement. We are a production facility rather than a retail shop, but we're happy to host a short visit and a sample tasting — Saturday mornings work best. Call ahead.

Call 870-586-2684 or email us as soon as possible. If the label hasn't printed we can change anything; if it has, we'll sort it out on arrival.