Shipping & Returns
US shipping rates, dispatch times, packaging, damaged parcels, refunds and our 30-day satisfaction policy.
Last updated: August 1, 2026. This page applies to roozspices.com, operated by Rooz Spice Trading Co., 1131 Barrington Court, Paragould, AR 72450, United States. Questions: welcome@roozspices.com or 870-586-2684.
1. Where we ship
All 50 US states, Washington DC and Puerto Rico. We do not currently ship internationally. APO/FPO addresses are accepted by USPS with longer transit times.
2. Dispatch times
Orders placed before 1:00pm Central on a business day are packed the same afternoon. Orders placed later, or at the weekend, go out the next business day. During November and December, add one business day. If anything will be delayed we email you before it becomes a problem.
3. Rates and carriers
| Service | Cost | Typical transit |
|---|---|---|
| Standard (USPS Ground Advantage) | $6.50 flat, free over $45 | 2–5 business days |
| Expedited (UPS 2nd Day Air) | Quoted at checkout, from $18.00 | 2 business days |
| Trade orders over 25 lb | Quoted individually by weight and zone | 3–7 business days |
| Local pickup, Paragould AR | Free, by arrangement | Same or next day |
Tracking is emailed as soon as the label prints. Arkansas sales tax applies to Arkansas deliveries; other states are charged where we have an obligation to collect.
4. How we pack
Glass jars are wrapped and cradled in recycled corrugate with paper void fill. Pouches ship in rigid mailers. Everything we use in the box is curbside recyclable, and we reuse clean inbound cartons for trade shipments — if your box looks like it has had a previous life, that is deliberate.
5. Damaged, missing or wrong items
Tell us within 7 days of delivery with a photo of the parcel and we will replace the item on the next dispatch or refund it, your choice. You never need to pay return shipping on our mistake.
6. 30-day satisfaction policy
If a spice simply isn't what you expected, contact us within 30 days of delivery. We will refund or exchange it. Because opened food cannot be resold, we usually ask you to keep or compost the product rather than post it back. Unopened items in resalable condition may be returned within 30 days; refunds are issued to the original payment method within 5 business days of agreement.
Exceptions: custom-formulated blends made to your specification, and trade orders over 25 lb, are non-returnable unless faulty.
7. Cancellations and changes
Call 870-586-2684 or email welcome@roozspices.com. If the shipping label has not printed we can change anything at all. If it has already gone out, refuse the delivery or contact us on arrival.
8. Undeliverable parcels
If a parcel is returned to us because of an incorrect address, we will re-ship it once you confirm the correct details; re-shipping is charged at cost.
9. Lost in transit
If tracking has not moved for 7 business days, contact us and we will open a carrier claim and send a replacement rather than make you wait for the outcome.
10. Questions
Call 870-586-2684 Monday to Friday 8:30–5:00 Central, or email welcome@roozspices.com.
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